Family Health Center on Virginia

Patient Centered Medical Home

Patient-centered is a way of saying that you, the patient, are the most important person in the health care system. You are at the center of your health care.

A medical home is an approach to providing total health care. With your medical home, you will join a team that includes health care professionals, trusted friends or family members (if you wish), and—most importantly—you.

Mission

The mission of the Patient Centered Medical Home (PCMH) model is to enable our patients to lead healthier lives through a strong, long-lasting relationship with their primary care provider and care team. This relationship-based approach involves patients and their families partnering with care teams to benefit from services that keep people healthy, from head to toe.

Vision

Family Health Center on Virginia, a service of Community Healthcare Center, will become the leading provider of choice for north Texas families by involving patients and their families in health care decisions. Care teams will maintain consistent contact with patients and communicate with them in ways they feel most comfortable and can best understand.

Goals

1. Provide care and services that meet as many of our patients’ health care needs as possible.
2. Engage patients and families in their health care decisions and behaviors, and help them establish and meet goals that improve their quality of life.
3. Communicate with patients in ways they prefer and that best meet their unique needs.
4. Ask patients how they feel about the care they receive, and change how we provide care based on their feedback.
5. Provide patients with superior, 24-hour access to care by phone or our web-based patient portal accessible through our website.

Patient Rights

You the patient have the right to:

• Choose your own personal primary care clinician. When you call to make an appointment as a first time patient, you will be given an opportunity to select your primary care provider. If you have already established care with one of our providers and you wish to change to someone else, you have the right to ask for a different provider.
• Make informed decisions about your treatment options and establish goals to improve your health. You will also be asked to set goals at each visit, and progress will be monitored each time you come in for a follow up.
• Coordinated care between your primary care provider and specialist involving consistent communication and exchange of information.
• Coordinated care between your primary care provider and the hospital concerning information about why you were admitted, your medications, and any tests or procedures you had done.
• Obtain a second opinion from one of Family Health Center’s providers or from an outside clinician.
• Your opinion about the services you receive and to share that opinion with us. We want to provide you with the best care possible, and welcome your suggestions to help us do it.
• Health care you can access when you need it. This means that if you need clinical advice when our office is closed, you can still access the information you need anytime—day or night—simply by calling our main office number at (214) 618-5600. If you are calling because of a medical emergency, please call 911.